FAQ

How does your floral rental service work?

1️⃣ Browse Our Collections
Explore our stunning faux floral arches, aisle pieces, and signs. Each collection is carefully curated to match different themes and color palettes.

2️⃣ Submit a Booking Request
Once you've found your favorite look, click “Request Booking” and fill out the short form with your event details.

3️⃣ We’ll Be in Touch!
We’ll review your request, check availability of your selected items, and contact you to confirm the details and finalize your rental.

4️⃣ Secure Your Date
Once everything is confirmed, we’ll send you a payment link to either pay in full or split your payment into two parts.

5️⃣ Enjoy a Seamless Experience
We’ll handle delivery, setup, and teardown so you can focus on celebrating your special day stress-free.

Do you only use faux flowers?

Yes! All our designs feature premium faux florals, many of them real-touch for a natural look and feel. They photograph beautifully, hold up in any weather, and create unforgettable displays—without the waste or wilting.

What’s your payment process?

You can choose to pay in full or split into two payments: 30% to reserve, and the remaining balance is due 30 days before your event. Need something custom? Just reach out!

Can I hold a date?

We’re unable to hold dates without a deposit. Once you place your order and make payment, your items and date are officially reserved. Inventory is limited, so we recommend booking early!

How far do you deliver?

We serve most of South and Central Florida. The first 20 miles from Port St. Lucie (Tradition area) are included. Beyond that, it's $1.50 per additional mile. We’ll confirm any distance fees at booking.

What’s included in the rental?

Each rental includes delivery, setup, and teardown at one location. If you'd like us to move items from ceremony to reception or to another space at your event, let us know in advance—additional fees may apply.

Can I choose my delivery/setup time?

You can select your preferred time at checkout—we’ll adjust as needed based on your venue access, weather, and our schedule. Don’t worry if you’re booking far in advance and your timeline isn’t final yet!

What happens if it rains?

Our florals are not waterproof. If your event is outdoors, please have a clear backup indoor plan. We’ll work with you to ensure your flowers stay flawless—no soggy blooms allowed!

What is your cancellation policy?

You may cancel up to 90 days before your event for a refund, minus the 30% retainer. Cancellations within 90 days are non-refundable. Please see our full Terms & Conditions for more info.

Do you have a contract?

Yes! By placing an order, you agree to our Terms & Conditions, which serve as your rental agreement. You'll find all the details here. Questions? Just email us!

Do you offer custom designs or changes to arrangements?

Not at this time. To maintain quality and consistency, we only offer what’s shown in our curated collections. But don’t worry—our options are versatile and growing all the time!

Do you do personal florals (bouquets, boutonnieres, etc.)?

Currently, we do not offer personal florals due to their delicate nature. Our focus is on large, impactful designs that elevate your entire event space.

Can I see the arches or flowers in person before booking?

Because of the size and storage logistics of our items, we don’t offer in-person viewings. However, we provide detailed product photos and post videos on Instagram @SilkyBloomBoutique. Still unsure? Reach out—we’re happy to help!

What are the late-night pickup fees?

• Pickup after 10PM: +$100
• Pickup after 11PM: +$200
• After midnight/next-day pickups: case-by-case depending on location and our schedule.

What if something gets damaged or goes missing?

We expect normal wear and tear, but excessive damage or missing items may result in a replacement fee. Our products are high-quality and reusable—please treat them with care while they’re in your possession. See Terms & Conditions for details.

How do I check availability?

Availability is confirmed upon submission and review of our availability request form, specifying the product(s) and collection(s) you are interested in and your event date.

Do you have a minimum order?

Yes, our current minimum is $500 before tax and delivery.