Terms & Conditions

This site is operated by Silky Bloom Boutique (“we,” “us,” “our,” or “The Vendor”). By placing an order or otherwise engaging any portion of our rental services (“Service”), you (“Client”) agree to these Terms & Conditions (“Terms”). Please read carefully: they govern your use of our services, website, and rentals.

All rentals are artificial, faux florals (many real‑touch). Despite their realistic appearance, they are not live flowers. Use, wear, or pretend otherwise is at your own risk.

We offer two payment options:

• Full Payment: Due at checkout, secures your rental date.

• Split Payment: 30% upon booking (non‑refundable retainer), remainder due 30 days before the event. If the event is booked under 30 days in advance, full payment is required.

Retainer secures your reservations but is not refundable, regardless of cancellation.

• Cancel 90+ days before your event for a refund minus the retainer.

• Cancel within 90 days: no refund is issued.
  Flexible date changes may be possible if made 90+ days before the event and if rental availability allows. Email us to inquire.

• Standard delivery within 20 miles of Port St. Lucie (Tradition area) is included. Additional mileage is billed at $1.50/mile.

• We handle one-time delivery and setup to one specified location.

• Movement between ceremony and reception is not included but may be available for a fee—by request only and at our discretion.

Faux florals must not be exposed to rain, wind, or severe weather. Outdoor installations require a confirmed indoor backup plan. You are responsible for any damage incurred due to weather exposure.

• You may remove items (up to 15% of original value) up to 7 days before the event.

• Additions or exchanges depend on availability.

• Clients may not modify, dismantle, or add fresh elements to our arrangements—doing so will result in a damage fee.

• A security hold (e.g. $500) may be placed on your card prior to the event.

• Clients are responsible for the care and return of rentals. Damage or missing items are valued at up to 4× replacement cost.

• Items may only be moved by our team—non-compliance incurs a $500 fee.

Ensure your venue can accommodate our setups:

• Outdoor: At least 2 ft clearance behind and in front of arches/pillars for anchoring

• Indoor: Provide at least 4 ft depth and 7 ft width for safe installation
  We reserve the right to refuse installation if the space is unsuitable.

• We reserve the right to cancel or limit any order if availability changes, or if items become damaged

• If substitution is needed, we’ll ensure color and style integrity are maintained

• Refunds may be issued if no suitable substitution is found

• Once installed by our team, any damage caused by guests, weather, mishandling, or unauthorized moving is the client’s responsibility

• Our liability is strictly limited to the value of the paid rental package

Clients agree to indemnify and hold Silky Bloom Boutique harmless for any claims arising from misuse, damage, or violation of these Terms.

These Terms represent the entire agreement between you and us. Continued use of our services constitutes your acceptance. We may update this document at any time—please review it periodically.

​Questions? Email us at contact@silkybloomboutique.com.